USER MANUAL
TROUBLESHOOTING
TROUBLESHOOTING
FIND ASSISSTANCE AND SUPPORT FOR YOUR DEVICE
The device does not turn on
Check if the device is connected to the power supply and if there is power at the outlet.
If connected to power Ø1 still doesn’t turn on, please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
Front LED is blinking
Accompanied by a beeping sound signal - the issue usually occurs, when an object too large for the device is placed inside the Ø1.
Disconnect the Ø1 from the power supply. After removing an item causing the problem, you can restart your sanitizer.
If the blinking and beeping doesn’t stop, even though there is no object inside the Ø1, and you have already tried restarting the device, please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
The platform is not lowering
Check if the device is connected to the power supply and there is power at the outlet.
Check if the LED on the front of the Ø1 is lit.
Check the measurements of your smartphone - it may be too big for this sanitizer, alone or with the case covering it. If your smartphone fits in the required measurements only without the case, remove it and try again.
If none of the above worked, please contact us using the form below, and describe your issue.
We will get back to you as soon as possible.
The device is beeping constantly
This usually occurs, when too large object is placed inside the Ø1.
Disconnect the Ø1 from the power supply. After removing the item causing the problem, you can restart your sanitizer.
If the beeping doesn’t stop, even though there is no object inside the Ø1, and you have already tried restarting the device, please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
Other issues
Please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
Damaged device components: shutters, housing, power supply, cable, plug
Damaged device presents a risk of fire, electric shock, and eye or skin damage due to the leakage of UVC light from the sanitizer. Do not use the device. Please contact us, using the form below, and describe your issue. We will get back to you as soon as possible.
The device is beeping constantly
This usually occurs, when too large object is placed inside the Ø1.
Disconnect the Ø1 from the power supply. After removing the item causing the problem, you can restart your sanitizer.
If the beeping doesn’t stop, even though there is no object inside the Ø1, and you have already tried restarting the device, please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
There are unusual noises when the platform is moving
This usually occurs, when too large object is placed inside the Ø1.
Disconnect the Ø1 from the power supply. After removing the item causing the problem, you can restart your sanitizer.
If the noises still occur, when you place a proper-sized smartphone inside the Ø1, please contact us, using the form below, and describe your issue. We will get back to you as soon as possible.
Other issues
Please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
The device stopped working with a smartphone inside
This usually occurs, when the outlet, to which Ø1 is connected, loses power, or the plug is taken out of it. If that’s the case, the Ø1 will eject your phone when the power comes back on.In a situation where you want to take the phone out of the device (without supply voltage), tilt Ø1 downwards so that the phone slides out.
If the problem occurs again, and you are sure the device is connected to power, please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
The device is not working and the LED on the front is lit
Check the measurements of your smartphone - it may be too big for this sanitizer. If your smartphone fits in the required measurements only without the case, remove it and try again.If the platform still does not lower with the smartphone inside, please contact us using the form below, and describe your issue.
We will get back to you as soon as possible.
The device is not working and the front LED is off
Check if Ø1 is connected to the power supply and if there is power at the outlet.
If yes, the cause of the shut-down is propably the end of the 60 000 disinfection cycle lifespan of LEDs inside the Ø1. They couldn’t deliver maximum disinfection efficiency anymore, so from now on, the device cannot be used, until it gets it’s LED panels replaced.
We recommend sending your device to us for LED panels replacement and maintenance. You can find more info about the process here: link
If you think the problem might be something else, please contact us using the form below, and describe your issue.
We will get back to you as soon as possible.
The platform is moving unusually slow/fast
Disconnect the Ø1 from the power supply and connect it again.
If the problem still occurs, please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
Disinfection lasts unusually long/short
Disconnect the Ø1 from the power supply and connect it again.
If the problem still occurs, please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
Other issues
Please contact us, using the form below, and describe your issue.
We will get back to you as soon as possible.
GET IN TOUCH
Whether you need to replace your LED panels or get some consultation - we’re here for you.
You can find it on a plate on the bottom of the Ø1. The number should look like: B/WXXXX.
Using the form is our preferred method of communication, since it helps us keep track of your inquiry.
However, if your topic is quick and doesn’t require a written answear, feel free to call us.
Call us
+48 501 040 328Information on the protection of personal data